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Terms and conditions

T21 fitness

Terms and Conditions

Last Updated: June 2026

These Terms and Conditions govern the provision of services and products by T21 fitness ("T21 Fitness", "we", "us", "our") to clients ("you", "your").

By purchasing any service, programme, product, or membership from T21 Fitness, you agree to be bound by these Terms and Conditions.

 

1. About Us

T21 Fitness provides:

  • Personal training services. 

  • Fitness coaching and exercise programming. 

  • General nutrition education and guidance. 

  • Wellness and lifestyle coaching. 

  • Online coaching services. 

  • Fitness and wellness programmes. 

  • Exercise equipment and fitness accessories. 

  • Referrals to third-party healthcare providers. 

  • Access to digital coaching platforms. 

T21 Fitness coaches hold relevant fitness qualifications including Level 2 Fitness Instructor, Level 3 Personal Training, and Level 4 Sports Nutrition qualifications where applicable.

 

2. Important Health Disclaimer

T21 Fitness does not provide medical advice, diagnosis, treatment, prescribing services, or healthcare services.

All information provided is intended for:

  • General fitness education. 

  • Exercise guidance. 

  • Healthy lifestyle support. 

  • General nutrition education. 

Information provided by T21 Fitness must not be considered a substitute for professional medical advice from a doctor, pharmacist, dietitian, or other regulated healthcare professional.

You should consult your GP or healthcare professional before beginning any exercise, nutrition, or weight management programme.

 

3. Nutrition Guidance

T21 Fitness provides general nutrition guidance and educational information.

Nutrition materials may be delivered through the PT Distinction platform and may include content developed by qualified and accredited dietitians.

T21 Fitness does not:

  • Diagnose nutritional deficiencies. 

  • Prescribe therapeutic diets. 

  • Treat medical conditions. 

  • Provide dietetic services unless delivered directly by a suitably qualified registered professional. 

Any nutrition guidance provided is intended solely to support general health, fitness, and wellbeing goals.

 

4. Exercise and Coaching Services

Participation in physical activity carries inherent risks.

By participating in any exercise programme, you acknowledge that:

  • Exercise may involve physical exertion. 

  • Injury can occur despite appropriate instruction. 

  • Results cannot be guaranteed. 

  • You participate voluntarily and at your own risk. 

You agree to disclose any relevant medical conditions, injuries, medications, or health concerns before commencing any programme.

 

5. Health Screening

You may be required to complete:

  • Health questionnaires. 

  • PAR-Q forms. 

  • Lifestyle assessments. 

  • Consultation forms. 

T21 Fitness reserves the right to:

  • Refuse services. 

  • Suspend services. 

  • Require medical clearance. 

Where we believe participation may present a health risk.

 

6. PT Distinction Platform

T21 Fitness uses the software platform:

PT Distinction

for programme delivery, exercise prescription, habit tracking, communication, and progress monitoring.

By enrolling in our services, you acknowledge that:

  • Your data may be stored within PT Distinction. 

  • PT Distinction operates as a data processor on our behalf. 

  • Additional terms and privacy policies of PT Distinction may apply. 

T21 Fitness is not responsible for platform outages, interruptions, or third-party software failures.

 

7. Blood Testing Services

T21 Fitness does not perform blood testing.

Where blood testing services are offered:

  • Tests are provided by independent third-party laboratories and healthcare providers. 

  • Contracts for blood testing are between you and the relevant provider. 

  • T21 Fitness acts solely as a referral or administrative intermediary unless otherwise stated. 

Results should always be discussed with an appropriately qualified healthcare professional.

 

8. GLP-1 and Weight Management Services

T21 Fitness does not prescribe, dispense, supply, or administer prescription-only medicines.

Where GLP-1 weight management services are available:

  • They are supplied by regulated third-party prescribers and pharmacies. 

  • Clinical assessments are conducted independently. 

  • Prescription decisions remain solely with the prescribing clinician. 

T21 Fitness cannot:

  • Guarantee eligibility. 

  • Influence prescribing decisions. 

  • Guarantee medication availability. 

All medical responsibility remains with the prescribing provider.

 

9. Supplements

T21 Fitness may sell or recommend nutritional supplements.

Supplements:

  • Are not medicines. 

  • Are not intended to diagnose, treat, cure, or prevent disease. 

  • Should only be used in accordance with manufacturer instructions. 

Customers are responsible for checking suitability, allergies, and potential medication interactions.

 

10. Fitness Equipment Sales

T21 Fitness may sell products including:

  • Resistance bands. 

  • Exercise mats. 

  • Mobility equipment. 

  • Training accessories. 

Customers must:

  • Inspect products before use. 

  • Follow manufacturer instructions. 

  • Use equipment safely and appropriately. 

T21 Fitness accepts no liability for misuse, modification, or improper use of equipment.

 

11. Payments

Payment must be made in advance unless otherwise agreed.

We reserve the right to:

  • Suspend services for unpaid accounts. 

  • Charge interest on overdue invoices where legally permitted. 

  • Recover reasonable debt recovery costs. 

 

12. Cancellations and Refunds

Coaching Services

Cancellation requests must be submitted in writing.

Unless otherwise agreed:

  • Coaching fees are non-refundable once a programme has commenced. 

  • Digital products become non-refundable upon access or download. 

Physical Products

Consumers have rights under the:

Consumer Contracts Regulations 2013

and

Consumer Rights Act 2015

where applicable.

 

13. Results Disclaimer

Individual results vary significantly.

T21 Fitness does not guarantee:

  • Weight loss. 

  • Fat loss. 

  • Muscle gain. 

  • Fitness improvements. 

  • Sporting performance outcomes. 

Results depend upon numerous factors including adherence, lifestyle, genetics, health status, and personal effort.

 

14. Limitation of Liability

Nothing in these Terms excludes liability where exclusion is prohibited by law.

To the fullest extent permitted by law, T21 Fitness shall not be liable for:

  • Indirect losses. 

  • Consequential losses. 

  • Loss of profits. 

  • Loss of opportunity. 

  • Business interruption. 

Total liability shall be limited to the fees paid by the client during the preceding 12 months.

 

15. Data Protection

T21 Fitness processes personal data in accordance with:

UK GDPR

and

Data Protection Act 2018

Personal information may be processed for:

  • Service delivery. 

  • Client management. 

  • Progress tracking. 

  • Legal and regulatory obligations. 

Client records may be retained for up to 7 years after the end of the client relationship, unless a longer retention period is required by law.

 

16. Intellectual Property

All programmes, educational materials, documents, videos, guides, branding, and content remain the property of T21 Fitness unless otherwise stated.

Clients may not:

  • Reproduce. 

  • Distribute. 

  • Sell. 

  • Copy. 

  • Share. 

any content without written permission.

 

17. Complaints

Complaints should be submitted in writing to:

T21 fitness
[Business Address]
[Email Address]

We aim to acknowledge complaints within 5 working days and provide a response within 28 days.

 

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of United Kingdom.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

19. Contact Details

T21 fitness

Email: hello@t21fitness.co.uk
Website: www.t21fitness.co.uk

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