Distance Selling, Subscription and Refund Policy
In accordance with UK distance selling regulations, clients purchasing services online may have certain cancellation rights. However, where digital content, coaching services, or programme access is provided immediately following purchase, the client expressly agrees to immediate service delivery and acknowledges that statutory cancellation rights may be reduced or waived once access has been granted.
Digital coaching programmes, exercise plans, nutrition resources, educational materials, mobile app access, online consultations, and downloadable content become non-refundable once access has been granted, content has been downloaded, or services have commenced.
Where a coaching package includes immediate access to digital content, personalised programming, consultations, or support services, the client expressly requests that delivery begins immediately and understands that refunds will not be available once these services have commenced.
Subscription Services
Where services are purchased on a recurring subscription basis, payments will be collected automatically at the agreed interval (weekly, monthly, or otherwise specified at the point of purchase).
Subscriptions may be cancelled at any time by providing written notice to hello@t21fitness.co.uk at least 7 days before the next billing date. Cancellation will prevent future payments but will not entitle the client to a refund for any current subscription period that has already commenced.
Access to coaching services, digital platforms, resources, programmes, and member benefits will continue until the end of the paid subscription period, after which access may be suspended or removed.
No partial refunds will be provided for unused subscription periods, missed coaching opportunities, or failure to utilise the services available during an active subscription term.
Physical Products
Physical products may be returned within 14 days of receipt, provided they remain unused, unopened, and in a resalable condition. Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.
Faulty goods will be repaired, replaced, or refunded in accordance with applicable consumer protection legislation.
Refund Exclusions
Refunds will not be provided for:
• Partially completed coaching programmes.
• Subscription periods that have already commenced.
• Failure to achieve expected results.
• Failure to follow programme recommendations.
• Missed coaching sessions, appointments, or check-ins unless otherwise agreed.
• Digital content that has been accessed, downloaded, or consumed.
• App memberships or platform access that has already been activated.
Cancellation Requests
All cancellation requests must be submitted in writing to hello@t21fitness.co.uk.
Where a refund is approved, payment will normally be processed within 14 days of confirmation using the original payment method.
Nothing within this policy affects any statutory rights afforded to consumers under applicable UK consumer protection legislation.